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At èAV Machinery we pride ourselves on our extensive product support offerings. You’ll be hard-pressed to find a more complete “one stop shop” and support organization for your parts and service needs.
Here are just some of the many advantages of partnering with èAV:
Repair Options
- Repair Options Pricing — provides a solid price and turnaround time before service work begins
- Machine Inspections — catch minor problems before they become major failures
- Preventive Maintenance — provides a program of regular checks and repairs
- Predictive Maintenance — gives a chance to plan around necessary repairs before failure
- Customer Value Agreements — can be customized to fit your machine and operation
- Extended Warranties — cover your equipment against unexpected repair bills.
- Parts Sales and Service Representatives — to assist as a consultant and one stop source for your parts and service needs
Parts Availability
- 7 Branches — conveniently and strategically situated throughout Indiana
- 36 Drop Box Locations — serviced Monday through Friday
- Extensive Parts Inventory — a multi-million dollar inventory of new, used, and rebuilt parts from Caterpillar® and other manufacturers
- 95% Parts Availability — within 24 hours if your part is not already in stock and waiting for you
- Inter-Branch Shuttle — gives you daily access to the inventories of èAV branches and Cat® distribution centers
- Online Parts Ordering — connects you to Caterpillar and over 300 North American Cat Dealer locations
- After Hours Parts Ordering — desktop direct internet ordering
- Parts Reusability — takes advantage of the “second life” built into Cat components
- Exchange Components — save you money when you return components for credit
- Remanufactured Parts — guaranteed the same as new parts for as much as 60% savings
- Cat Batteries — designed for years of rugged service, sized for your machine
- Cat Hydraulic Hose — the famous Cat XT hose, manufactured to stand up to the toughest jobs
- Cat Hose Presses — create custom hydraulic hose for machines of all makes and models
- Cat Fluids — specially engineered by Cat; oil, hydraulic fluid, and coolant
Field Service
- Resident Field Service Technicians — specially trained for on-site and emergency repairs
- Available 24 hours a Day — our field service professionals are there where and when you need them
- Fully Equipped Service Trucks — with cranes and special purpose Cat tools
- Lube Truck Fleet — on-site, on demand
- Centralized Field Service — connects all field personnel in a network pool to ensure you get the right technician at the right time
- Portable Bore / Weld — equipment repair of out-of-round bores in our shop or on site
- Portable Diagnostic Tooling — for accurate troubleshooting in the field
In Shop Service
- Factory Certified Technicians — training and experience make them the best in the industry
- On-Going Service Training — for all service personnel includes regular updates and technical support
- Custom Track Service — utilizing production-line techniques to repair and rebuild undercarriage
- Component Rebuild Center — takes everything from turbochargers to engines back to factory standards
- Hydraulic Repair — includes cylinder honing, pump rebuild, and custom hose assembly
- Engine Dynamometers — and transmission test bench to verify component performance
- Special Tooling — designed exclusively for Caterpillar dealers
- Truck Engine Service — keeps Cat Diesel Truck Engines at factory specs for high performance
Diagnostic Technology
- Technical Analysis — is a thorough inspection of each major system of your machine
- Extensive Diagnostic Tooling — uses computer technology to save you time and money on repairs
- Scheduled Oil Sampling — puts your equipment on a regular diagnostic program
- Coolant Analysis — gives you the opportunity to detect problems before failure
- Hydraulic Fluid Analysis — offers you a window into the performance of your hydraulic system
- Fuel Analysis — answers basic questions about your fuel
- Load Bank Testing — puts generator sets under working conditions to verify performance
Other Customer Services
- Flexible Financing — tailored to match the unique patterns of your business
- Training and Safety Videos — available for your operator training program
- Technical Communicators — and data libraries provide up-to-date equipment information
- Factory Trips — give you an opportunity to see the production line where your machines are built
- Customer Training Seminars — cover subjects that help you manage your equipment
- Equipment Management Software — can help you track maintenance, repair histories and costs
Dealer Reputation
- High Customer Satisfaction Rating — in surveys conducted among our customers
- Flexible Support — willing to go the extra mile to meet your needs
Give us a call or stop by the èAV Machinery location in your area today. We’ll be happy to demonstrate how our extensive product support offerings can positively impact your bottom line.